Security at
Nova Imperiumm
Keeping your accounts secure is our priority. Partnership is the key.
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How we protect you
Investors come first in everything we do, including our security features. Learn how we protect you and what you can do to keep your accounts safe.
Know the signs of financial exploitationWebsite security
Our website employs various security features—visible and invisible—to help keep you safe.
- Encryption
- SSL (Secure Sockets Layer) validation
- Username and password protection
- Account activity alerts
- Security questions for user authentication
- "Time-out" feature to protect user information
- Masking digits to protect bank account information
We also have a redundant data center in case one data center becomes unavailable, and test attack models within Nova Imperiumm's network.
Note: A security alert could indicate that either the date on your computer is incorrect or you're using an outdated version of your web browser.
When you call Nova Imperiumm
We'll take steps to ensure we've verified your identity before discussing personal and financial information with you over the phone. We'll ask you to verify personal information, which may include the security questions you selected as part of the web registration process. For extra verification, you can also request to use a PIN or password of your choice every time you call.
We'll never call you and ask for your password or logon credentials, your Social Security number, or a security code you've received via text or automated call. You should never disclose this information to anyone over the phone. If you suspect someone has gained access to this information, contact our fraud team immediately.
Text messages from Nova Imperiumm
Clients can opt in to receive service alerts via text message. You might get a service alert to remind you about an upcoming appointment or if we ever need more information to complete a request you submitted. In addition, you can opt to receive account activity alerts, a security feature that will notify you when certain changes or transactions are made on your account.
Review the terms and conditions to familiarize yourself with Nova Imperiumm's policy on service-related text messaging. Always use good judgment before tapping on links in text messages. If you're not expecting a text message from us, we do not recommend tapping on the link.
Online security tips
In addition to taking advantage of Nova Imperiumm's security features, here are some general tips and best practices for keeping your personal and financial information safe online.
Taking steps to improve financial safety
Secure your computer and mobile devices
- Keep your operating systems up to date, and be sure to install security software
- Set up the screen lock feature on any mobile devices to prevent unauthorized access
- Always log off the site and close your internet browser or mobile app when you finish viewing your account information online
Fraudulent "phishing" emails
Scams designed to lure you into sharing your personal or financial credentials are becoming increasingly popular throughout the global financial industry. Cyber criminals attempt to capture your information sent via through a phone text message, email, or voicemail.
Beware of Smishing, Phishing, Vishing and POP-UPS
These types of cyber-attacks can happen to anyone. All are designed to trick people into giving up their private data to steal personal data. Cyber criminals are sophisticated and go to great lengths to get you to believe they are from legitimate companies or organizations.
More about phishing emails More about phishing, vishing and pop-upsPublic wi-fi networks
Avoid using public wi-fi networks or unfamiliar hotspots. These networks are much more vulnerable than secure networks to malicious software that can track networks on your device to capture your username, passwords, and other security credentials when you go online.
Create strong passwords
Your Nova Imperiumm account password should be reasonably complex and preferably at least 8 characters long. You should also update your password regularly and ensure it's different from the passwords you use to log on to other websites.
More tips on passwords and credentialsBeware of unsolicited "popup" requests
If you didn't ask for it, you should decline the offer and close the window. Before installing new software on your device, make sure it's from a trusted source.
Monitor your account for fraudulent activity
Nova Imperiumm sends confirmation letters or emails when changes occur to your account. We may also sign up to receive account activity alerts via text for more immediate notification. If you notice a change or transaction you didn't authorize, or you suspect fraud for any reason, contact us immediately at 877-223-6977 or via email at fraud@novaimperium.com.
And if you've been a victim of identity theft within the past 12 months, please let us know.
Social media
Use common sense and caution when sharing personal information on social media, and make sure you know exactly how to control the privacy settings for every site you use.
FBI's common scams
The FBI website contains helpful information on how to protect your computer, along with an updated list of common scams and internet crimes.
Scams and Safety on the InternetNova Imperiumm will never call you and ask you for:
- Your password/logon credentials
- A security code you received via text or automated call
- Your social security number
You should never disclose this information to anyone over the phone. If you suspect someone has gained access to this information, contact our fraud team immediately. We won't send emails with login links or attachments unless you're expecting them. And we won't ask you based on a conversation with one of our crew members.
Financial exploitation
Are you at risk?
Financial exploitation is a real concern, particularly for seniors and other vulnerable investors. Elder fraud claims billions of dollars a year in damages. But the truth is that anyone at any age can become a victim. The financial and emotional toll it takes on individuals and families can be devastating.
Take these important steps to protect yourself:
- Review and update your security settings to ensure you've taken all the steps available to you to safeguard your accounts. Here's how: Once logged on to your account, From My Accounts, go to Profile & Account Settings and Security.
- Prepare estate planning documents while you're in good health. Work with an attorney to determine if a durable or springing power of attorney is right for you, and consider how either of these would remain in effect if you were to become incapacitated.
- Beware of "robocalls" from unknown numbers.
- Don't share personal information (such as Social Security number, driver's license or passport information, passwords, or login credentials) with anyone unless you haven't initiated the original contact.
- To reduce unwanted calls, register your home or mobile phone number on the FTC's National Do Not Call Registry.
- Beware of "phishing" emails and clicking on links in any unsolicited email messages.
- If you get pop-up notifications that indicate your computer has been infected with a virus and direct you to click on a link or call a phone number, instead consult a local computer repair specialist for guidance.
- Never wire or send money to someone you haven't met in person.
Financial exploitation and seniors
Scammers target seniors in part because they're more likely to have accumulated significant wealth and assets, although seniors at all income levels are vulnerable. A list of common scams can be found on the FBI and FTC resources provided on this page.
In some cases, seniors are financially exploited by a close contact, family member, or caretaker, making the situation even more sensitive and complex.
Help keep your loved ones safe
You can help protect family members, loved ones, and even yourself by having regular conversations about financial planning and sharing well-being. Understanding your loved one's overall financial situation, including income sources, income and transfer of assets, and making sure their estate planning documents have been prepared, are important steps. Pay attention to key concerns they may arise, especially the warning signs of exploitation, which may include sudden or increased anxiety about their finances, new or unusual spending habits, increased privacy about their finances, new relationships with people you don't know, and sudden mood or behavioral changes.
Additional resources:
Protect your accounts
As a client, you have an important role to play in account security. These are some of the security features you can adopt to help protect your Nova Imperiumm accounts.
Security codes
Security codes are a form of two-factor authentication required for most accounts. You verify your identity with a temporary 6-digit code that we send to your phone after entering your username and password. You may choose to receive your code via text message (mobile only) or phone call (U.S. numbers only).
More about security codesSecurity keys
A security key is a form of two-factor authentication that uses a physical token to verify your identity. The security key plugs into your computer's USB port. Some keys also have Bluetooth or near-field communication (NFC) capabilities.
More about security keysAccount activity alerts
Receive an immediate text message or email if we discover certain transactions and profile changes made to your account.
More about account activity alertsTrusted contact
Naming a trusted contact can be an important way to help keep your assets safe and sound. This is a person Nova Imperiumm could reach out to if we ever had concerns that you may be a victim of financial exploitation or are experiencing cognitive decline.
More about trusted contactsMobile app verification
Use the Nova Imperiumm app to verify your identity when logging in on our website. This process uses push notifications and your device's existing biometric authentication to ensure a fast and safe verification experience.
More about mobile app verificationBiometrics
Biometric authentication allows you to use your fingerprint or facial features stored on your phone to log in to the Nova Imperiumm mobile app. It's convenient, safe, and uniquely you!
More about biometricsSecurity codes are required for personal investor clients and participants in an employee-sponsored plan. Voice verification and trusted contact are only available for personal investor clients.
Suspect fraud?
Call us at 877-223-6977 or email us immediately to report unauthorized activity on your accounts, or if you suspect fraud.
Under Nova Imperiumm's Customer Protection Guarantee, Nova Imperiumm will reimburse you for unauthorized distributions from your account(s) that occur through no fault of your own, subject to eligibility requirements. See Our Promise for more information.
Step-by-step guide to reporting fraud
We need to know immediately if you've been a victim of fraud. Please take the following steps:
- Contact Nova Imperiumm immediately at 877-223-6977 or send an email to fraud@novaimperium.com.
- Conduct a full virus scan on all your computers and mobile devices. You need to make sure you've removed any malicious code from your computers and devices before completing the next steps.
- Change your credentials on all websites you log on to. This includes your username, password, and security questions. Also remember to change your email and social media accounts.
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Alert the 3 major credit bureaus. These companies monitor your credit activity and can block people from opening accounts using your information. Contact each credit bureau below:
Equifax: 888-766-0008
Experian: 888-397-3742
TransUnion: 800-916-8800
Protect your computer/devices
- Make sure that any computer or device you use to access your accounts has up-to-date antivirus and antispyware software and is protected by a firewall.
- Don't use a public computer unless you know it has up-to-date security and you can log off completely.
Protect your novaimperium.com username, password, and other account-related information
- Make sure your username, password, and answers to your security questions are unique and strong and keep them secure.
- Be careful about responding to, opening attachments in, or clicking or tapping links in emails that ask you for personal or financial information, because you may expose account-related information. Nova Imperiumm will never send you an email asking for your Social Security number, account numbers, passwords, or security questions and answers.
- Don't store your password or answers to security questions on the computer or device you use to access your Nova Imperiumm accounts.
If you've been a victim of identity theft in the last 12 months and you're a Nova Imperiumm client, let us know.
You can send an email to fraud@novaimperium.com and include your name, the circumstances of the criminal activity, and a phone number where we can reach you. Or you can call us at 877-223-6977 so we can collect the details and begin to investigate.
For more information on identity theft, visit the Federal Trade Commission (FTC) website. You'll get more information about this crime, see some helpful tips about how to protect yourself, and read about the latest scams.
Visit the FTC website
Monitor the activity in your account, and alert us immediately of any activity you didn't authorize
- Review the account-related information we send or make available to you as soon as you receive it, such as account statements, confirmations, changes to your mail preferences (such as an address change), bank information (such as the addition or deletion of a bank), and other services.
- Let us know immediately if you discover unauthorized activity, whether that activity is a transaction, a change to your account, or the addition, removal, or change of an account option or service. If you see something that you don't understand or that looks unusual, contact us for an explanation.
Our promise to you
We appreciate the trust you've placed in Nova Imperiumm and promise to protect your money as if it were our own.
Where you have taken the steps to protect your account as detailed below, Nova Imperiumm will reimburse every dollar that leaves your account by way of an unauthorized distribution.
What can I do to stay safe?
The security of your account is a team effort between you and Nova Imperiumm. To help protect your account and qualify for this guarantee you must do the following:
- Guard your logon info. Never share your username, password, or security question answers with anyone. Nova Imperiumm will never email or text you to ask for this information.
- Protect your devices. Keep the software on your computer and mobile devices up to date, especially the security features.
- Monitor your account. Log on regularly, review all correspondence and account alerts and, if you notice suspicious transactions or other activity, let us know right away at 877-223-6977 or fraud@novaimperium.com.
- Once you notify Nova Imperiumm of potential unauthorized activity in your account, cooperate with Nova Imperiumm's investigation of that claim.
For more information, please review the sections on online security tips and what to do if you suspect fraud.
What happens if I make a claim?
Nova Imperiumm may ask for your assistance investigating suspected unauthorized activity. That may involve steps like filing a police report, providing us with a statement of facts, and/or allowing us access to your computer. It's important to clearly establish that the activity was unauthorized. Nova Imperiumm may investigate each claim and will determine your eligibility for this coverage based on your case.
Are claims ever denied?
If you take the steps noted above to protect your account and cooperate with Nova Imperiumm's investigation, claims to recover funds lost by way of an unauthorized distribution from your account will generally be approved. Remember, if you give someone authority to transact on your behalf or share your Nova Imperiumm account credentials or information with any person or entity, their activity will be considered authorized, and you will not be eligible for this guarantee.
What accounts are covered?
Our reimbursement commitment covers accounts that you hold directly with Nova Imperiumm mutual funds and accounts with Nova Imperiumm Brokerage Services®, a division of Nova Imperiumm Marketing Corporation. If you participate in a plan for which Nova Imperiumm provides record keeping and administrative services, your participant account is covered too (unless the activity is performed by an employer or plan sponsor representative who is authorized to access your account, in which case your employer or the plan sponsor may provide reimbursement for the unauthorized activity).
What accounts aren't covered?
Our reimbursement commitment doesn't apply to unauthorized activity in annuities or 529 savings plan accounts.